Customer Service


Report Pump Station Alarm

If you see a flashing light or hear an alarm at a pump station, please call 843-987-9200.

Email Us

If you have questions about our services or would just like to give us some feedback.
Email us »


Report a Problem »

Directions »

Write to Us

Pamela Flasch
Director of Public Affairs
6 Snake Road
Okatie, SC 29909

Port Royal Customers

Any questions or concerns about your garbage and/or recycling service, please contact:
Waste Pro: 843-645-4100

To reserve our Community Room

Due to the COVID situation, the Community Room is not available for public use until further notice.

Call BJWSA Receptionist
Reservation information

Military Contact Info

If you live on a military base and need to report a water or sewer problem contact the Trouble Desk:

  • Parris Island 843-228-3145
  • Marine Corps Air Station (MCAS)
    and Laurel Bay
  • Naval Hospital 843-228-5430
    (nights and weekends: 843-228-5600)

For information about water quality contact:

Pamela Flasch
Director of Public Affairs
Phone: 843-987-8053


Please contact Lou Brown for more information.